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Refund Policy

Last Updated: 28-01-2026

At ThryveWP, we are committed to delivering high-quality WordPress products and reliable customer support. We take pride in the performance and functionality of our WordPress themes and strive to ensure customer satisfaction at all times.

We understand that technical issues can occasionally occur. If you experience a fatal error or a genuine coding issue within a ThryveWP theme that prevents it from functioning as described in our documentation and exceeds reasonable expectations, we offer a Money-Back Guarantee under the terms outlined below.

Eligibility for Refund

To be eligible for a refund:

  • The reported issue must be a fatal error or coding-related issue originating from the ThryveWP theme itself.
  • The issue must significantly impair core theme functionality or prevent the theme from working as described in our official documentation.

Exclusions

This Money-Back Guarantee does not apply in the following cases:

  • Issues caused by custom modifications, third-party plugins, or external code added by the customer.
  • Conflicts arising from hosting environments or server configurations beyond our control.
  • Requests based on personal preference, design expectations, or subjective opinions when the theme functions as advertised.

Refund Request Process

To request a refund under this policy:

  • Contact our support team at thryvewp@gmail.com within 7 days of purchase.
  • Provide a clear description of the issue, along with any relevant details or access required for our team to investigate the problem.

Evaluation

Our support team will review the reported issue to determine whether it qualifies under this Money-Back Guarantee. We may attempt to resolve the issue before approving a refund.

Resolution

  • If the issue is confirmed to be a fatal error or coding issue on our end and meets the eligibility criteria, the refund will be processed within 7 business days.
  • Refunds will be issued using the original payment method whenever possible.

Our Commitment

We are dedicated to continuously improving our products and resolving issues promptly. If you encounter any problem, we strongly encourage you to contact our support team first, as many issues can be resolved quickly with our assistance.

This Money-Back Guarantee reflects our commitment to quality, transparency, and customer satisfaction. Thank you for choosing ThryveWP—we truly appreciate your trust and support.

Email: Thryvewp@gmail.com