Frequently Asked Questions (FAQ)
💳 What payment methods do you accept?
We accept major payment methods including credit/debit cards, and secure online payments through trusted payment gateways. All transactions are encrypted and secure.
🔁 Do you offer refunds?
Yes. We offer a 7-day money-back guarantee if you experience a fatal error or a genuine coding issue in our theme that prevents it from working as described. Please review our Refund Policy for full details.
🛠 What kind of support do you provide?
We provide theme-related technical support, including setup assistance, bug fixes, and guidance for using theme features. Support is provided via our support system or email.
⏱ How long does it take to get support responses?
We usually respond within 24–48 business hours. Pro users receive priority support.
🔌 Does support cover third-party plugins?
Our support covers issues related to ThryveWP themes only. We do not provide support for third-party plugins, custom code, or external integrations, but we may offer basic guidance when possible.
🔄 Can I upgrade from Free to Pro?
Yes! You can upgrade from the free version to the Pro version at any time to unlock advanced features, premium layouts, and priority support.
📦 Are your themes GPL licensed?
Yes. All ThryveWP themes are 100% GPL-compatible, allowing you to use, modify, and redistribute them according to GPL terms.
🔐 Are payments secure?
Absolutely. All payments are processed through secure and trusted payment gateways. ThryveWP does not store your payment information.
🧾 Will I receive an invoice after purchase?
Yes. You will receive an email receipt/invoice after successful payment. If you don’t see it, please check your spam folder or contact support.
📧 How do I contact support?
You can reach our support team by emailing support@thryvewp.com or through our support page. We’re always happy to help!
